Return & Refund Policy

At Inky Moon, we take great care to ensure every order is packed accurately and arrives in excellent condition. If something isn't right with your order, we're here to help.

Returns & Refunds

Returns and refunds are only available under the following circumstances:

• You received a faulty or damaged product.

• You received the wrong product(s) compared to what you ordered.

To be eligible for a return or refund, you must:

• Contact us within 7 days of receiving your order.

• Provide your order number.

• Submit clear photographs showing the fault, damage, or incorrect item(s) received.

We are unable to process returns or refunds without photographic proof.

Assessment

Once we have reviewed your claim, we will notify you of the outcome as soon as possible.

If your claim is approved, we will, at our discretion:

• Replace the faulty or incorrect item at no additional cost, or

• Issue a full or partial refund to your original payment method.

Items Not Eligible for Returns or Refunds

We do not accept returns or offer refunds for:

• Change of mind.

• Incorrect items ordered by the customer.

• Products that have been used, altered, or damaged after delivery.

• Minor variations in colour due to screen or monitor settings.

Contact Us

If you need to report an issue with your order, please contact us with your order number and photographs of the product. We will work to resolve the issue as quickly as possible.