Shipping policy

• Orders are typically processed within 3–5 business days after payment has been received.

• During busy periods, product launches, sales, or holidays, processing times may be slightly longer.

• You will receive a confirmation email once your order has been shipped.

Estimated delivery times vary depending on your location and the shipping provider.

Please note: These are estimates only and are not guaranteed delivery dates.

Shipping costs are calculated at checkout based on the delivery destination and the size/weight of your order.

Any applicable customs duties, import taxes, or fees charged by the destination country are the responsibility of the customer.

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, Inky Moon cannot be held responsible for lost or misdelivered parcels. Additional shipping charges may apply if the parcel is returned and needs to be resent.

Once an order has been handed over to the shipping carrier, delivery times are outside our control.

We are not responsible for delays caused by:

• Courier or postal service disruptions

• Customs processing

• Weather conditions

• Public holidays

• Events beyond our reasonable control

If you believe your parcel has been lost, please contact us and we will assist you in opening an investigation with the shipping carrier.

If your order arrives damaged or you receive the wrong item(s), please contact us within 7 days of delivery.

To process your request, you must provide:

• Your order number

• Clear photographs of the damaged or incorrect item(s)

Returns and refunds are only available for faulty products or incorrect items received and require photographic proof.

If you have any questions about shipping, tracking, or delivery, please contact us through the contact details provided on our website. We will be happy to assist you.